Terms & Conditions

TERMS AND CONDITIONS

THESE TERMS

1.1 WHAT THESE TERMS COVER.

These are the terms and conditions on which we supply products to you.

1.2 WHY YOU SHOULD READ THEM.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.

INFORMATION ABOUT US AND HOW TO CONTACT US

Company Information

2.2 HOW TO CONTACT US.

You can contact us by emailing our customer care team at support@nitikagujral.com or by writing to us at

2.3 HOW WE MAY CONTACT YOU.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

OUR CONTRACT WITH YOU

3.1 HOW WE WILL ACCEPT YOUR ORDER

Our acceptance of your order will take place when we email you an order confirmation, at which point a contract will come into existence between you and us. 

3.2 IF WE CANNOT ACCEPT YOUR ORDER

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 YOUR ORDER NUMBER.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 WE ONLY SELL TO CERTAIN COUNTRIES.

These countries are listed on our Delivery page. Our website is solely for the promotion of our products in these countries, and by placing an order you are representing to us that you live in one of these countries.

OUR PRODUCTS

4.1 PRODUCTS MAY VARY SLIGHTLY FROM THEIR PICTURES.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 PRODUCT PACKAGING MAY VARY.

The packaging of the product may vary from that shown on images on our website.

4.3 SMALL VARIATIONS MAY OCCUR.

Our products are hand crafted and may vary slightly from the images displayed on our website.

CUSTOMISATION

If you wish to make a change to the product you wish to order  please contact us by email or on the whatsapp number provided on our website.  We will let you know if the customisation  is possible. If it is possible ,we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

5.1 DELIVERY COSTS.

The costs of delivery will be as displayed to you on our website.Delivery costs are payable in addition to the price of the product itself.

5.2 WHEN WE WILL PROVIDE THE PRODUCTS.

We will deliver the products to you as soon as reasonably possible and in any event ship them out  within the time line mentioned in the product description . Delivery time taken by the shipping, courier company  and custom clearance  is beyond our purview and control. 

5.3 WE ARE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

5.4 IF YOU ARE NOT AT HOME WHEN THE PRODUCT IS DELIVERED.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. 

5.5 IF YOU DO NOT RE-ARRANGE DELIVERY.

If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9 will apply.

5.6 YOUR LEGAL RIGHTS IF WE DELIVER LATE.

You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:

5.6.1 we have refused to deliver the products;

5.6.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

5.6.3 you told us before we accepted your order that delivery within the delivery deadline was essential.

5.7 SETTING A NEW DEADLINE FOR DELIVERY.

If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 6.6, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

5.8 ENDING THE CONTRACT FOR LATE DELIVERY.

If you do choose to treat the contract as at an end for late delivery under clause 6.6 or clause 6.7, you can cancel your order for any of the products prior to their being shipped  out . If you wish, you can reject or cancel the order . It is only in the case of delay in delivery  that  we will refund any sums you have paid to us for the cancelled  product. Once the product has been shipped out, we will not be able to accept any cancellation or give any refunds. 

5.9 WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCT.

The product will be your responsibility from the time we deliver the product to the address you gave us.

5.10 WHEN YOU OWN GOODS.

You own a product once we have received payment in full.

YOUR RIGHTS TO END THE CONTRACT

6.1 We have a strict no cancellation, no return , no exchange policy as these are high value custom made products .  Should it be required, alterations and rectification will be done by us  provided the outfit is sent back to us either by hand or by post.

7.1 WE MAY END THE CONTRACT UNDER THESE CONDITIONS

We may end the contract for a product at any time by writing to you if:

7.2 you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due;

7.3 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

7.4 you do not, within a reasonable time, allow us to deliver the products to you; or

7.5 you breach any other term of this Agreement.

8.1 HOW TO TELL US ABOUT PROBLEMS.

If you have any questions or complaints about the product, please contact us. You can telephone our customer care team on +91-7982058320 or email us at support@nitikagujral.com .

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

8.2 WE ARE NOT LIABLE FOR BUSINESS LOSSES.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

HOW WE MAY USE YOUR PERSONAL INFORMATION

9.1 Please see our Privacy and Cookies Policy, available here for details on the information about you that we collect, and how we use that information.

OTHER IMPORTANT TERMS

10.1 WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

10.2 YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE (EXCEPT THAT YOU CAN ALWAYS TRANSFER OUR GUARANTEE).

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

10.3 NOBODY ELSE HAS ANY RIGHTS UNDER THIS CONTRACT.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. 

10.4 IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 

10.5 EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.